Refund policy

Return & Refund Policy – Australia & New Zealand

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be in original condition, unworn or unused

  • Include tags and be in the original packaging

  • Be accompanied by a receipt or proof of purchase

How to Start a Return

Email us at admin@svakom.com.au to request a return.
Once approved, we’ll send:

  • A return shipping label

  • Detailed return instructions

Please do not send items back without contacting us first — unsolicited returns will not be accepted.

Returns must be sent to:
[INSERT RETURN ADDRESS]

Damaged or Incorrect Items

If your order is defective, damaged, or incorrect, please contact us immediately upon receipt at admin@svakom.com.au so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns for:

  • Personal care products (due to hygiene)

  • Sale items or gift cards

  • Hazardous materials, flammable liquids, or gases

If you're unsure whether your item is returnable, contact us before proceeding.

Exchanges

To exchange an item:

  1. Submit a return request.

  2. Once approved, place a new order for the replacement item.

This ensures the fastest processing time.

Refunds

We will notify you once we’ve received and inspected your return.
If approved, your refund will be processed to your original payment method within 10 business days.

Please allow time for your bank or credit card provider to reflect the refund.
If more than 15 business days have passed since refund approval, contact us at admin@svakom.com.au.