Good to know

Frequently asked questions

Shipping and delivery

We ship Australia wide from our local warehouse, with fast dispatch on every order.
Shipping is free on orders over $99. A flat rate applies to smaller orders, shown at checkout.
Always. Orders arrive in plain, unbranded packaging with no clues to the contents on the outside.

Returns and warranty

For hygiene reasons, only unopened items in original packaging can be returned within 30 days. Faulty items are covered by warranty.
Yes. SVAKOM devices include a 2 year warranty against manufacturing faults.

Products and care

Every device is made from medical grade, body safe silicone and rigorously tested.
Most devices charge via USB C or a magnetic cable. A full charge takes about 1 to 2 hours.
Clean with warm water and a mild, fragrance free wash before and after use, then store in the pouch provided.

App and payment

Yes, KooSync is completely free to download on iOS, Android and as a Chrome extension.
Yes. You can pay your way with Afterpay or Zip at checkout. All prices are in AUD and include GST.